I love getting involved in projects with passionate people who are focussed on getting shit done.I've worked in service design, customer research, business analysis, governance, project and product management roles.You can read a little more about my recent work through the links below, or feel free to get in touch.
Standardised and streamlined the integration team processes, restructured the engineering team into agile squads, stood up professional services function and hired PS teams in Canada and New Zealand.Ministry of Health (2019-20)
Wrote the business case for new national immunisation system, supported Data & Digital COVID response. Designed and led the support function of the NZ COVID Tracer app.Ministry of Justice (2018)
Completed financial model and business cases for for ECM project and a new Judicial Intranet.Taeaomanino Trust (2017)
Created a model of care for social services built on a Pacific worldview, rather than a Western one.NZTA (2017)
Validated strategic design framework using 10&10 customer research method.Xero (2013-16)
Developed and delivered a support model, strategy and technology platform helping to take the company from 50,000 customers to over a million. Project managed the delivery of the Salesforce ServiceCloud platform.
Aptitude - aptitude.co.nz
Micro-learning platform which provides bite-sized courses.Easily - easily.co.nz
Side project designing and hosting small websites for small business. GoBoard - goboard.co.nz
Designed, built, and nearly kickstarted a mobile whiteboard. Small enough to be carry-on, big enough for a team stand up. Read more here.Failure Inc.
Ran an evening of people talking about their business failures, and what they learned from them. Read my post about it hereCaribbean Technology Entrepreneurship Programme
Wrote and delivered the Customer Relationship Management stream of a World Bank sponsored incubator.
Advisory & governance
Angel HQ (2020-current)
Angel HQ is Wellington's angel investment club, providing support and investment to growing New Zealand businesses.
Investor and board member.S-Gun (2015 - current)
S-Gun is a pneumatic circuitry developer who is redesigning the nail gun.
Investor and director.Sphaera (2022)
Sphaera provides salon quality plastic free hair care and soap products.
Providing advice around business architecture, unit economics, and revenue models.Hnry (2019)
Hnry is removing the complexity from self employment by automating taxes and insurance.
Early stage investor.Business case writing workshop (2017)
Facilitated a business case writing workshop for a group of senior scientists from Ministry for Primary Industries.Literacy Aotearoa Wellington (2009 - 2015)
LAW has delivered adult literacy and numeracy services in Wellington for over 20 years.
Volunteer tutor, board member, board chair.